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Contact your local branch

Use our Store Locator to find opening times and contact details of your nearest Cake Box Store.

Frequently asked questions

Why do your cakes contain a lot of cream?

Our cakes are generally loved for the abundance of fresh cream. Elaborate decoration with cream is also a feature of celebration cakes and this is in addition, on top and sides of our cakes. Please use your discretion in serving the desired amount of cream to sponge. Darkly coloured cream will taste bitter and is best not served at all.

No. You can have someone collect it on your behalf, but please give them your order form, or name and the order number. We advise you to ask the person collecting to send you a quick picture of the cake by phone message, to make sure you are happy with what you ordered.
Our cakes are not suitable for nut allergy sufferers due to manufacturing methods.
Our cakes contain no meat, alcohol, or any animal products except milk and cream. They are widely acceptable to Muslims, Hindus, Sikhs and Christians.
Possibly. We usually decorate the cakes on the same day to ensure freshness. If you have a genuine, and unfortunate reason to cancel your order for which a deposit has been paid, we may be able to give you a refund, provided we have not made the cake.
Yes, our Vegan Collection is made without fresh cream. You can choose between our Vegan Vanilla Buttercream sponge or our Vegan Chocolate Sponge. To see more about our Vegan Collection, click here: https://www.cakebox.com/celebration-cakes/by-flavour-theme/vegancakes.html
Since June 2018, Cake Box Holdings PLC is a Public Limited Company listed on the London Stock Exchange. Its shares are owned by its’ Directors, Large Professional investment institutions and ordinary members of the public. As with individual franchise owners, they come from a diverse range of racial, religious and ethnic backgrounds. The company directors support NO political or religious causes in the U.K or abroad.

Contact our Customer Service

Have a question, suggestion or comment? We have a dedicated team ready and waiting to talk cakes!

 

  • Email: hello@cakebox.com
  • Phone:(+44) 0207 123 9375

 

Our Customer Service team is available Monday – Saturday 9am-8pm and Sunday 11am-7pm.

Head office

22 Jute Lane
Enfield
London
EN3 7PJ

Please do not contact Head Office with queries about your order. Please contact your chosen branch. Thank you.

Contact our Customer Service at hello@cakebox.com

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